SHIPPING Policy

At Hamido Baklava USA, we take great care to ensure your order arrives in excellent condition and as fresh as possible..

Order Processing

All orders are processed within 1–2 business days (Monday–Friday). Orders placed after 12 PM PST will be processed on the next business day.

During holidays or peak seasons, processing times may vary slightly, but we always aim to ship your order as quickly as possible.

Shipping Schedule for Freshness Protection

Because our baklava is a perishable food product, we carefully plan shipping days to ensure freshness upon arrival.

We currently use FedEx 2-Day Delivery, and since FedEx does not deliver on weekends, shipping is scheduled to prevent your order from sitting in a warehouse over Saturday or Sunday.

To protect product freshness and quality:

East Coast orders: shipped Monday through Wednesday only
West & Central U.S. orders: shipped Monday through Thursday

Orders placed after these days will be shipped on the following Monday to prevent weekend delays in transit.

💡 This policy ensures that your baklava arrives in the best possible condition — never held in transit for extra days.

Shipping Restrictions

To maintain product quality and freshness, we currently do not ship to Alaska or Hawaii.
The extended transit time to these regions exceeds our freshness window and may cause the baklava to lose its quality.
We want every customer to enjoy Hamido Baklava exactly as intended — fresh, flavorful, and authentic.

We currently do not ship internationally or to P.O. boxes

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Shipping Method & Delivery Times

Orders are shipped from our California warehouse via trusted carriers such as USPS or FedEx.

Transit times vary based on location:

Western states: usually 1–2 business days
Central and Eastern states: usually 2–3 business days

You will receive a tracking email once your order ships.

Product Freshness

Our baklava is handcrafted in Gaziantep, Türkiye, imported frozen for quality preservation, then thawed and shipped fresh to customers across the U.S.

Please do not refrigerate or microwave the baklava.
Keep at room temperature and consume within 5 days after delivery for best taste.

Shipping Damage or Delays

If your order arrives damaged or defective, please contact us within 48 hours of delivery at sales@hamidobaklavausa.com with:

Your order number
Photos of the package and product
A short description of the issue

We will promptly review and, if applicable, send a replacement or issue a refund.

Hamido Baklava USA is not responsible for delays caused by the shipping carrier, incorrect addresses, or weather conditions.

Contact Us

If you received a damaged or defective item, please reach out to us:

📧 Email: sales@hamidobaklavausa.com
🌐 Contact Form: www.hamidobaklavausa.com/contact

We respond within 1–2 business days.
Thank you for choosing Hamido Baklava USA — we truly appreciate your trust and support!