Return & Refund Policy

At Hamido Baklava USA, we take great pride in crafting and delivering authentic, handcrafted Turkish baklava made fresh from Gaziantep, Türkiye. Every order is carefully prepared and shipped to ensure it arrives in excellent condition.

Because our products are perishable food items, we cannot accept returns or exchanges once they have been shipped. However, we are committed to making sure you’re fully satisfied with your purchase.

Defective or Damaged Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

Your order number
Photos showing the product and packaging
A short description of the issue

Our team will review your request and, if approved, we will issue:

A replacement, or
A refund to your original payment method

Please note: refunds or replacements are only provided for damaged or defective products, not for taste preferences or delayed deliveries caused by shipping carriers.

Non-Returnable Items

Due to food safety regulations, we cannot accept returns for:

Opened or partially consumed products
Items delivered in good condition
Products not stored properly after delivery
Any item reported after 48 hours of receipt

Order Condition & Shelf Life

All Hamido Baklava are shipped fresh ready to enjoy.
They should be kept at room temperature, away from direct sunlight or heat, and never refrigerated or microwaved.
Best consumed within 5 days after delivery for optimal freshness.

Contact Us

If you received a damaged or defective item, please reach out to us:

📧 Email: sales@hamidobaklavausa.com
🌐 Contact Form: www.hamidobaklavausa.com/contact

We respond within 1–2 business days.
Thank you for choosing Hamido Baklava USA — we truly appreciate your trust and support!